Terms of Service

Welcome to Raftee! These Terms of Service ("Terms") govern your access to and use of our website, https://raftee.com, including the purchase of products and use of services offered through our online store.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies. Please read them carefully before using our website.

1. About Raftee

Raftee is a wellness brand offering dietary supplements designed to support everyday health and well-being.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Throughout these Terms, "Raftee," "we," "us," and "our" refer to the operator of raftee.com.

2. Eligibility & Website Use

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use the website.

Our dietary supplements are intended for adults unless otherwise stated on the product label.

You agree to use our website only for lawful purposes and not to:

• Engage in fraudulent or unauthorized transactions.

• Interfere with the website's security or functionality.

• Upload malicious code or attempt unauthorized access.

• Use our content, images, or trademarks without permission.

• Provide false or misleading information when placing an order.

We reserve the right to restrict access or cancel transactions involving suspected misuse, fraud, or violations of these Terms, subject to applicable law.

3. Product Information & Availability

We strive to provide accurate and up-to-date information about our products, including descriptions, ingredients, serving directions, images, and prices.

However, occasional errors or omissions may occur. We reserve the right to correct inaccurate information and update product details when necessary.

Product packaging and labels may be updated from time to time. Always review the actual product label, including ingredients, suggested use, warnings, and Supplement Facts, before using a dietary supplement.

All products are subject to availability. We may limit quantities or discontinue products without prior notice.

4. Health & Wellness Disclaimer

The information provided on raftee.com is intended for general educational and informational purposes only and should not be considered medical advice.

Our dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

Individual needs and responses to supplements may vary.

Before using any dietary supplement, we recommend consulting a qualified healthcare professional, particularly if you:

• Are pregnant or nursing.

• Have an existing medical condition.

• Take prescription or over-the-counter medications.

• Have known allergies or sensitivities.

• Are planning to combine multiple supplements.

Always follow the directions and warnings printed on the product label. Do not exceed the recommended serving.

Do not disregard professional medical advice or delay seeking medical care because of information found on our website.

5. Pricing & Payments

All prices displayed on our website are in U.S. dollars (USD) unless otherwise indicated.

Prices, promotions, and product availability are subject to change.

We accept secure online payments through Shopify Payments. Available payment methods are displayed during checkout.

Applicable shipping charges and taxes will be calculated and displayed before you complete your purchase.

Please review our Payment Policy for additional information about payment processing, authorization, and refunds.

6. Orders & Order Acceptance

After placing an order, you will receive an order confirmation email.

An order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to review, refuse, or cancel orders for legitimate reasons, including:

• Product unavailability.

• Incorrect pricing or product information.

• Failed payment authorization.

• Suspected fraudulent activity.

• Invalid or unsupported shipping addresses.

If an order is canceled after payment has been collected, we will issue an appropriate refund to the original payment method.

You are responsible for providing accurate billing, shipping, and contact information.

7. Shipping & Delivery

We currently ship only to the contiguous United States (the 48 contiguous states).

We do not ship to Alaska, Hawaii, APO or FPO addresses, or international destinations.

We aim to process orders within 24 hours of placement. Shipping transit time is separate from order processing time.

Estimated delivery times and shipping charges depend on the selected shipping method.

Once your order ships, you will receive a confirmation email containing tracking information.

Delivery estimates are not guaranteed and may be affected by carrier operations, weather, holidays, or other circumstances beyond our control.

For complete details, please review our Shipping Policy.

8. Returns & Refunds

We want you to feel confident shopping with Raftee.

Eligible unopened and unused products may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For health and safety reasons, opened or used dietary supplements are generally not eligible for return unless they arrive damaged, defective, or incorrect.

For details about return eligibility, shipping fees, replacements, and refund processing, please review our Return & Refund Policy.

9. Promotions & Discount Codes

From time to time, Raftee may offer promotional discounts, special offers, or other incentives.

Promotions may be subject to eligibility requirements, expiration dates, product exclusions, or other conditions stated at the time of the offer.

Discount codes have no cash value and may not be combined with other promotions unless explicitly permitted.

We reserve the right to correct or cancel promotions affected by errors, misuse, or fraudulent activity, subject to applicable law.

10. Intellectual Property

All website content, including text, graphics, logos, product images, branding, design elements, and other materials, is owned by Raftee or used with permission from the respective rights holders.

This content is protected by applicable intellectual property laws.

You may browse and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or commercially exploit our content without prior written authorization.

11. Third-Party Services & Links

Our website may contain links to third-party websites, services, or platforms.

We do not control the content, practices, or privacy policies of independent third parties.

Your use of third-party websites or services may be governed by their respective terms and policies.

12. Disclaimer of Warranties

We strive to provide an accurate, secure, and reliable shopping experience.

However, to the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis, without guarantees of uninterrupted access or error-free operation.

Nothing in these Terms excludes warranties, protections, or other consumer rights that cannot lawfully be limited or waived.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Raftee will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms limits liability that cannot legally be excluded, including any rights or remedies available to consumers under applicable law.

14. Privacy

Your privacy matters to us.

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, business practices, or applicable laws.

Any updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes take effect constitutes acceptance of the revised Terms where permitted by law.

16. Contact Us

If you have questions about these Terms or your shopping experience, please contact us.

Raftee

Email: hello@raftee.com

Website: https://raftee.com

Thank you for choosing Raftee. We're committed to providing a transparent, reliable shopping experience and thoughtfully selected products for your everyday wellness journey.