Return & Refund Policy

At Raftee, your satisfaction and well-being are important to us. We take pride in offering thoughtfully selected wellness products and want you to shop with confidence.

If something isn't quite right with your order, we're here to help. Please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery for products purchased directly from raftee.com.

To qualify for a return, your item must:

• Be unopened, unused, and in its original condition.

• Have its original safety seal intact and packaging undamaged.

• Include a valid order number or proof of purchase.

• Have a return request initiated within 30 days of delivery.

For health, hygiene, and product safety reasons, we cannot accept returns of opened or used dietary supplements unless the product arrived damaged, defective, or incorrect.

How to Request a Return

We aim to make the return process as simple as possible.

Step 1: Contact Us

Email hello@raftee.com with your order number, the product you'd like to return, and a brief explanation of your request.

Step 2: Return Authorization

Our customer support team will review your request. If your return is approved, we'll provide return instructions and the appropriate return shipping address.

Step 3: Ship Your Return

Carefully package your item and follow the provided return instructions. If a return shipment is required, we'll provide a prepaid return shipping label.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping & Fees

For approved returns due to a change of mind or an ordering mistake, a flat $9.95 return shipping fee will be deducted from your refund. This fee helps cover return shipping, inspection, and processing costs.

Return shipping fees are waived if:

• Your item arrives damaged or defective.

• You receive an incorrect item.

In these cases, Raftee will cover the return shipping costs and arrange an appropriate replacement or refund.

Original shipping charges, including Standard and Express Shipping fees, are non-refundable unless the return results from our error or a verified product issue.

There are no additional restocking fees.

Damaged, Defective, or Incorrect Items

We carefully prepare every order, but we understand that issues can occasionally happen.

If your order arrives damaged, defective, or contains the wrong product, please contact us at hello@raftee.com as soon as possible, preferably within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the product and packaging, if available.

Once we've reviewed your request, we'll arrange an appropriate resolution, such as a replacement at no additional cost or a refund to your original payment method.

Please keep the affected product and its packaging until our team provides further instructions.

Non-Returnable Items

For health and safety reasons, the following items are generally not eligible for return:

• Opened or used dietary supplements.

• Products with broken or removed safety seals, unless they arrived in that condition.

• Products damaged after delivery due to improper handling or storage.

• Products purchased from third-party retailers or marketplaces.

If your item arrived damaged, defective, or incorrect, please contact us so we can review your situation and assist with a resolution.

Refund Processing

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method, less any applicable deductions described in this policy.

• Refunds are typically processed within 5–10 business days after the return has been received and approved.

• Your bank or payment provider may require additional time for the refund to appear in your account.

Refunds cover the eligible product purchase amount and any applicable taxes as required by law. Original shipping charges are generally excluded unless otherwise stated in this policy.

If you haven't received your refund after the expected processing period, please contact us at hello@raftee.com.

Exchanges & Replacements

We currently do not offer direct exchanges for changes of mind or personal preferences.

If you'd like a different product, you may return an eligible unopened item for a refund and place a new order.

If your order arrives damaged, defective, or incorrect, our customer support team will help arrange an appropriate replacement or refund.

Order Changes & Cancellations

We aim to process orders within 24 hours of being placed.

If you need to change or cancel your order, please contact us as soon as possible at hello@raftee.com.

We'll do our best to accommodate your request before your order ships. However, once an order has been processed or dispatched, changes and cancellations may no longer be possible.

If your order has already shipped, you may request a return in accordance with this policy.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you haven't received it, we recommend checking around your delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your package, please contact hello@raftee.com with your order number and tracking information.

Our team will help investigate the situation and determine the appropriate next steps.

Contact Us

Have questions about a return, refund, or order issue? We're always happy to help.

Email: hello@raftee.com

Thank you for choosing Raftee. We're committed to providing a reliable shopping experience and supporting your everyday wellness journey.