Payment Policy

At Raftee, we aim to make checkout simple, transparent, and secure. This Payment Policy explains how payments are handled for purchases made through our online store.

Accepted Payment Methods

Raftee uses Shopify Payments to securely process online payments. The payment methods available to you are displayed at checkout and may vary depending on your device, location, and eligibility. Please refer to the checkout page for the current accepted methods.

Currency and Pricing

Prices on our website are listed in U.S. dollars (USD), unless otherwise indicated. Any applicable taxes, shipping charges, and discounts will be calculated and displayed before you submit your order.

When You Are Charged

By placing an order, you authorize the total amount displayed at checkout to be charged to your selected payment method in accordance with the payment terms shown there. An authorization may appear before the payment is fully captured. Your bank or card issuer controls how long any pending authorization appears.

Secure Payment Processing

Payments are processed through Shopify Payments using industry-standard security measures. Raftee does not directly store your full payment card information. Your payment information is handled in accordance with Shopify's applicable payment and privacy practices.

Declined or Failed Payments

If a transaction is declined, please verify your payment details or contact your bank or payment provider. Orders cannot be completed until an accepted payment method is authorized.

Refunds

Eligible refunds are issued to the original payment method, in accordance with our Return & Refund Policy. The time for funds to appear in your account depends on the bank or payment provider.

Payment Questions

If you have questions about a payment or charge, contact us at hello@raftee.com with your order number. Please do not send full card numbers or other sensitive payment details by email.